DO YOU OFFER AN ONLINE PROGRAM?
Yes, we offer an online program designed for clients who want expert guidance remotely. You’ll receive individualized coaching, exercise progressions, and accountability from our team without needing to visit the clinic in person. Learn more here.
DO YOU TAKE INSURANCE?
Coverage depends on your specific plan. Before treatment, we will go through how we help you work with your insurance. The process is simple and our team is happy to answer any questions. Feel free to give us a call at (609) 623-5964 to see if we’re the right fit for you.
WHAT IS A SUPERBILL?
A superbill is a detailed receipt that outlines the services you received during your visit, including treatment codes and provider information. Many clients use this document to request reimbursement directly from their insurance provider, depending on their plan.
HOW DO I OBTAIN A SUPERBILL?
We can provide you with a superbill after your visit upon request. Our team will make sure it includes all the necessary information needed for you to submit it to your insurance provider.
HOW DO I SUBMIT A SUPERBILL?
Most insurance companies allow you to submit a superbill through their online portal, mobile app, by mail, or by fax. The process varies slightly depending on your provider, but typically involves uploading your superbill along with a simple claim form. Our team is always happy to help guide you through this process if needed.
CAN I USE MY HSA OR FSA CARD?
Yes, you can typically use your HSA (Health Savings Account) or FSA (Flexible Spending Account) to pay for physical therapy services. We recommend checking with your plan provider to confirm your specific coverage.
WHAT IS AN EOB AND HOW DO I READ IT?
An Explanation of Benefits (EOB) is a statement from your insurance company that shows how your claim was processed. It will outline what was billed, what your insurance may cover, and any remaining balance based on your plan. If you receive an EOB and have questions about it, our team is happy to help you understand what it means.
HOW LONG DOES IT TAKE FOR A CLAIM TO BE PROCESSED?
Processing times vary depending on your insurance provider, but most claims are typically processed within 4–6 weeks after submission. Once processed, you’ll usually receive an Explanation of Benefits (EOB) with details on your claim. If you have questions during this process, we’re here to help.
